What if something doesn’t suit me
pleases?
You have 30 days after receiving the goods to
decide whether the item(s) is/are right for you.
We ask you to handle the jewelry with care and
the items are not damaged, soiled or
Please note that
personalized products cannot be returned/refunded
can.
How do I return something?
1. The returned product must be in good condition,
so that resale is not affected: The
Item must not be damaged, soiled or altered
be.
Exceptions: Please note that the following
Product categories are not returnable:
O Advent Calendar: Due to the nature of
Advent calendars and the anticipation they bring
we cannot accept returns for these
Accept article.
O Gift cards: Unfortunately, gift cards are not
reimbursable.
O Personalized items: Items that are personalized
or individually designed, e.g., with engraving,
can only be returned if there is a defect or
There is an error on our part.
2. The item’s label must not be damaged, removed or
be demolished.
3. Please mark the returned goods clearly
(Quantity + Reason) on the return slip.
4. Please ensure that you submit the completed return slip to your
Return included.
Note: If any of the above
conditions are not met, the
Refund process or return can be done under
circumstances will not be refunded
5. Please send the free gift in this
Return your order if you are not satisfied after returning it.
no longer meet the original advertising requirement.
6. Address the package to the following address:
Meilora/ FIEGE NOW
c/o FIEGE Logistics Foundation & Co. KG
Apfelstädt branch
Sülzenbrücker Str. 600
99192 Nesse-Apfelstädt
7. Please note that you are responsible for the costs of
We offer high- quality
Products at reasonable prices, fast and
secure parcel service from DHL and a large number of
Gifts. So if we add the return costs for
our customers take over, the budget will be exceeded.
We have decided to offer the customer Raboatte
8. We will not ship any items after receiving your return.
Confirmation of receipt. Based on the shipment number
your return you can see where the package is
We usually need 20 working days for the
Processing your return after receipt of the goods. After
For larger actions, the processing time may
We currently set a processing time of
about 3-4 weeks and apologize for the
any inconvenience caused.
9. Please keep the return receipt carefully.
until the refund is made.
Can I exchange goods?
Unfortunately, we are currently unable to offer you an exchange of goods
However, you have the option to cancel your order
within 30 days of receipt to us
Once your return has reached our warehouse,
you will get your money back. Then order your
simply reorder the desired products.
Can I return goods ordered online to
Return to store?
For logistical reasons, it is currently not possible for us
Accept online orders in the store. You can
your order within the 30-day return period to us
If you have any further questions, please do not hesitate to contact us.
at service@Meilora.de .